FAQ

1. New customers

1.1 What is grouplunch, why should I order my lunch here?

GroupLunch is an office lunch delivery platform which offers a wide range of meals for lunch from different restaurants. We have a diverse offering across the most popular food categories and are continuously trying to find new restaurants and add new & fresh meals to our menu. Our webshop is simple and very user-friendly.

Upon registration, you are able to order your lunch with just a few clicks. We accept the most common payment methods such as lunch vouchers, cash, credit card and bank transfer. Our restaurant partners are carefully selected and our menu stands for variety and quality! So if that is what you are looking for, choose GroupLunch!

1.2 I am new at Grouplunch, how can I order?

Register yourself with your work or professional email address under the section "Create an account" at the top right of our homepage www.grouplunch.be. For security reasons we only accept professional e-mail addresses! If your company has more than 1 location/ building, you must select the location/ building you would like your order to be delivered to. After completing your registration, you must klick on the verification link you receive to your email address.

1.3 Grouplunch does not recognize my professional email address / Does not deliver to my company. What to do?

If your e-mail address is not recognized by our system that is because we currently do not make deliveries to your company. In this case please enter the required information about the company you work for. We will contact you as soon as GroupLunch is able to deliver to your company.

2. Orders

2.1 Until what time can I order?

Last orders for the same day are accepted until 10:15 a.m. Every weekday from 12.00 (noon) onwards, it is possible to order your lunch for the following day.

2.2 Can I cancel my order?

Yes, this is possible under "My Account". Please note that your order for the same day can only be cancelled until 9.30 a.m. For orders placed after 9.30 a.m. this is not possible.

2.3 CAN I MODIFY MY ORDER?

Yes, you can cancel your order until 9.30 a.m. and place new orders until 10:00 a.m.

2.4 CAN I PERSONALIZE/ TAILOR MY ORDER?

For some products it is possible to add additional "extras", but it is not possible to compose or tailor your own order. We are however confident that you will find something you like. Every day we do our very best to improve our menu and of course we also welcome suggestions from you!

3. Delivery

3.1 WHEN WILL MY ORDER BE DELIVERED?

Your order will be delivered before 12.15 p.m.

3.2 WHERE WILL MY ORDER BE DELIVERED TO?

Your order will be delivered in a GroupLunch thermo box and will be deposited at the designated central delivery spot in your building / company (usually a separate room, coffee corner, staff reception etc.). Please ask your secretary or staff reception for the exact location.

3.3 HOW CAN I CHANGE MY DELIVERY ADDRESS?

If your company has more than 1 location / building, you have the possibility to change your address with each purchase during the checkout process. Should your company relocate please send us an email and we will arrange the rest.

4. Payments

4.1 WHICH PAYMENT OPTIONS DOES GROUPLUNCH PROVIDE?

We currently accept cash and lunch voucher payments (Sodexho and Edenred), bank transfer and credit card payments.

4.2 How can I pay my orders via lunch vouchers, cash or bank transfer?

At GroupLunch you can precharge your account via lunch vouchers, cash, bank transfer (we accept lunch vouchers from Sodexho, Ticket Retaurant and Cheque Resto). As soon as your account has been charged you can start ordering. However, you must charge your account before you can start ordering (there is one exception, see 4.3). For bank transfer, please wire transfer funds to the following bank account:

Name: Grouplunch Belgium SPRL
Bank: ING Belgium
IBAN: BE61 3631 4372 2617
BIC: BBRUBEBB
Usage: <Your email address>

To pay with lunch vouchers or cash, please deposit these in an envelope, write your name/ e-mail address as well as the date on the envelope and deposit it at your staff reception/ secretary. In most companies we have installed cash boxes, in which your envelopes can be safely deposited. Please ask your secretary/ staff reception where the GroupLunch cash box has been installed. As soon as we have received your envelope, we will charge your account. Please note that it might take 1-2 working days for us to charge your account. The cash boxes are emptied once a week (each Thursday). As soon as your account has been updated, you can view your updated account under "My Account" and use your credits to place orders.

4.3 HOW CAN I ORDER NOW AND PAY GROUPLUNCH LATER WITH LUNCH VOUCHERS, CASH OR VIA BANK TRANSFER?

If you prefer to pay your orders with lunch vouchers (Sodexo / Edenred) or cash, please settle your debt until every next Thursday by putting an enveloppe with your payment in the Grouplunch cash-box. To avoid misunderstandings, don't forget to clearly write your name on the outside. You can settle your account balance or precharge any time via bank transfer. On Monday morning you will receive a detailed overview of your orders, the funds we have received from you and your account balance until that day.

4.4 WHERE ARE MY CREDIT CARD DETAILS STORED?

Your credit card details are stored encrypted with "Saferpay", an e-payment solution by the company "SIX Payment Services" (for more information please visit: saferpay.com). All data are inaccessible to unauthorized persons (including all employees of GroupLunch).

4.5 How can I pay with credit card?

You have the option to pay each order with credit card. If you choose to pay with this payment method, you will be redirected to the website of our payment solution partner "Saferpay" (for more information, please view: saferpay.com). Your order is paid directly. You can also pre-charge your account with your credit card in the section "My account".

4.6 How can I check my account balance and order history?

In the top menu bar under "Your Credits: XX" you can view your current balance anytime. One click on this button shows you all your transactions regarding credits used to place orders as well as credits loaded on to your account (transactions regarding direct payment methods (e.g. credit card) are however not shown here). In this way you will always be able to understand how your current balance has come about.In addition, under "My Account" you can find your "Order history". Here, each order you placed is displayed along with information on the meal purchased, price and payment method.

5. Other issues

5.1 WHAT DO I DO IF THE DELIVERED MEAL DOES NOT CORRESPOND TO MY ORDER OR DOES NOT FULFILL MY EXPECTATIONS?

Please contact us by telephone before 1:30 p.m. (Tel. 0032 / 487 667 20 14), so that we have enough time to organize a substitue meal if justified.

To obtain a full refund of your order, you must ALWAYS keep the meal, so that we can come to pick it up in urgent cases. This could be important for us, to find out what went wrong and prevent mistakes in the future.

5.2 I FORGOT MY USERNAME AND/ OR PASSWORD? HOW DO I OBTAIN A NEW ONE?

Visit our homepage www.grouplunch.be and click on "My Account" "Forgotten Password". Please enter your e-mail address and press "Continue". You will receive an e-mail containing a confirmation link. Upon clicking on this link, you will be able to reset the password for your account.

5.3 WHAT IS THE EXPIRY DATE OF YOUR PRODUCTS?

All products offered on our website are freshly prepared by our restaurant partners each morning.

The expiry date is the same as the delivery date.

The reason is that your meals are kept in insulated thermo boxes deposited at your company. The insulated thermo boxes keep the meals warm/ cold for the duration of max. 2 hours.

Therefore, to guarantee outstanding quality, we advise you to consume your order on the same day of delivery.

5.4 I SUBMITTED AN ENVELOPE WITH LUNCH VOUCHERS/ CASH, BUT MY ACCOUNT HAS STILL NOT BEEN UPDATED (CORRECTLY) AFTER 2 WORKING DAYS. WHAT DO I DO IN THIS CASE?

Before contacting us via telephone/ e-mail, please make sure that you have submitted your envelope, containing your payment, to the correct cash box. If you are 100% certain that you submitted your envelope to our cash box, please provide us with the following information:

  • On which date/ in which week did you submit your envelope?
  • Which amount did you submit?
  • Are you 100% sure that you wrote down your name on the envelope?

As soon as we have this information, we will check our records and contact you as soon as possible.

5.5 HOW CAN I MAKE A SUGGESTION TO GROUPLUNCH?

Please send us a message via our contact form. All suggestions will be treated by our customer service.

GroupLunch - Office Lunch Delivery Service Brussels © 2017